BuzzHive

Show-night guide

Day ofthe show.

Doors in ten minutes and the scanner won’t cooperate? Breathe. Every door tool BuzzHive gives you, in the order the night happens: the week before, the afternoon, doors, the show, and closing the door.

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Bookmark buzzhive.info/day-of-show on your phone before doors.

1 of 5  The week before

Set up your door crew

Do this once, a few days out. Your crew gets their own logins, and walk-ups get a way to buy at the door.

Your door crew

Give door staff a scanner login

Don’t hand out your own password. Add each door person as a Scanner team member. That role can only open the scanner. No sales, no payouts, no settings.

  • Open Team, invite a member and set their role to Scanner.
  • Co-producing one show with another crew? Choose Specific events only and pick that event. They become an Event Scanner for that show and nothing else.
  • BuzzHive shows a one-time password once. Copy it and send it to them. They sign in at the scanner with it.
Manage team and roles
Multiple doors

Plan for more than one scanner

Big door or more than one entrance? Add as many Scanner logins as you need. Each person opens the scanner on their own phone, and they all check people into the same event at the same time.

  • No double entry: the first scan wins.
  • If one ticket shows up at two doors, the first phone reads green and every phone after reads orange: Already scanned.
  • Your staff don’t need to coordinate. The server keeps every phone in sync.
Add another scanner
Walk-ups

Set up the door QR for walk-ups

For people who show up without a ticket, print one QR and tape it at the entrance. Set it up now so it’s ready on the night.

  • Create a Day of event ticket type, usually $5 to $10 above advance.
  • Set your advance tiers’ Sales end to doors time, so once the show starts the door price is the only one people can buy.
  • Find Print door QR on your event’s page (and on that event’s Day-of guide). It prints a clean full-page QR with your event name.
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2 of 5  The afternoon

Get every door phone ready

Before you lose signal in the venue, set up each phone that will scan tonight.

The scanner

Open the scanner on each phone

The scanner is a web page, so there’s nothing to install. Open it on any phone (Safari on iPhone, Chrome on Android) and point the camera at a ticket QR.

  • The camera asks permission the first time. Tap Allow.
  • Want it to feel like an app? Android offers a one-tap install. On iPhone use Share, then Add to Home Screen.
  • It’s color-coded, so anyone on your crew can run it.
Open the door scanner
No signal

Sync every phone for offline

Basements and warehouses kill cell service. The scanner keeps working anyway, as long as each phone synced first.

  • While you still have signal, open the scanner and tap Sync for offline. It downloads the whole ticket list onto the phone.
  • Every door phone does this at the start of the night.
  • Re-sync after a refund or after you add tickets.
Open scanner and sync

3 of 5  Doors

Scan them in

Doors are open. Point, scan, read the color, let them in.

Scanning

Read the color, keep the line moving

Every scan gives a clear color. Your crew doesn’t need to read the small print.

Green: valid, let them in Orange: already scanned Red: invalid
  • It auto-resumes about 1.5 seconds after each scan, so the line keeps moving.
  • Camera won’t focus? Every ticket code is printed under its QR. Type it into the manual box.
  • Same ticket at two doors? The first phone reads green; every phone after reads Already scanned.
Open the door scanner
Signal drops

Keep scanning with no internet

If the venue has no signal, keep going. The phone checks every ticket on its own, using the list it synced this afternoon.

  • Valid, already scanned, wrong tier, refunded and void are all caught on the phone, with the same rules as online.
  • When signal comes back, queued scans upload and match up on their own.
  • If two phones scanned the same ticket offline, the first wins and the second is flagged for review.
Open the door scanner

4 of 5  During the show

Watch the room fill

The show is on. One phone shows you the whole night, and walk-ups buy their own tickets.

Live

Prop up the live show dashboard

Put a phone on the merch table or at the door and open the Live show dashboard. It’s a dark, big-number screen you can read from across the room, and it refreshes itself every 30 seconds.

  • At a glance: scanned (the headline), sold and % of capacity, remaining, pending orders, gross revenue and your payout.
  • Plus cash on hand from your last door count and a live feed of the latest sales and scans.
  • The Live show button turns on for show day and after. Anyone signed in to your account can open it, so your staff can watch too.
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Walk-ups

Let walk-ups buy at the door

Walk-ups scan the door QR with their own phone, land on your event page and buy a ticket. Their ticket QR is emailed to them right away.

  • Your door scans them in like anyone else.
  • Once advance sales end at doors time, the door price is the only tier on sale.
  • Walk-up sales show up in the live show feed like any other sale.
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Show night

Every door tool in your pocket.

Your events, the scanner, the live show screen and the door close all live in your BuzzHive account. Sign in on your phone before doors.

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5 of 5  Close the door

Close the door

When the night is over, close the door. One action closes the show.

Close out

Close the door at the end of the night

Close door is one action that ends the show. It stops ticket sales, saves your scan count and records your cash count.

  • Ticket sales stop right then, on your event page and at checkout.
  • The scan count is saved for you. No typing.
  • Took cash at the door? Enter cash tickets sold, expected cash and the cash you counted. The variance works itself out as you type, with a notes field to explain it.
  • No cash door? Leave the cash boxes blank and close anyway.
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After close

If you forget, or close too early

Nobody closed the door? BuzzHive closes it for you. Closed it too soon? Nobody with a real ticket gets left outside.

  • Automatic close: at 6:00 am the morning after the last night, in your show’s time zone. Sales stop and the scan count is saved.
  • The scanner still admits a valid ticket after close, with a warning.
  • Closed it by mistake? Reopen it. Sales come back on until your normal cut-off, and counts you saved are kept.
  • Need a late drawer count or a shift handover? Save another count. Each one keeps its own record.
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Now runyour door.

Bookmark buzzhive.info/day-of-show on your phone before doors and every show-night tool is one calm tap away.

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