BuzzHive
Show-day playbook

Day of
the show.

Doors in ten minutes and the scanner won’t cooperate? Breathe. This is your one calm place — every door tool BuzzHive gives you, in the order you’ll use it. Open it from any phone, work top to bottom, and you’re running a clean door.

Open my dashboard → My events
1
The scanner

Set up the door scanner

The scanner is just a web page — nothing to install. Open it on any phone (Safari on iPhone, Chrome on Android) and point the camera at a ticket QR. It’s colour-coded so anyone on your crew can run it.

Valid — let them in Already scanned Invalid
The camera asks permission the first time — tap Allow
Every ticket code is printed under its QR, so you can type it into the manual box if a camera won’t focus
It auto-resumes about 1.5 seconds after each scan, so a line keeps moving
Want it to feel like an app? Android offers a one-tap install; on iPhone use Share → Add to Home Screen
Open the door scanner →
2
Your door crew

Give door staff a scanner login

Don’t hand out your own password. Add each door person as a Scanner team member — that role can only open the scanner and sees nothing else in your account: no sales, no payouts, no settings.

Open Team and invite a member, then set their role to Scanner
Co-producing one show with another crew? Choose Specific events only and pick that event — they become an Event Scanner for it and nothing else
BuzzHive shows a one-time password once — copy it and send it over; they sign in at the scanner with it
Manage team & roles →
3
Multiple doors

Run several scanners at once

Big door or multiple entrances? Add as many Scanner logins as you need and have each person open the scanner on their own phone — they all check people into the same event at the same time.

You’re safe against double-entry: the first scan wins
If the same ticket shows up at two doors, the first phone reads green and every phone after reads orange “Already scanned”
No coordination needed between your staff — the server keeps everyone in sync
Add another scanner →
4
No signal

Scan with no signal

Basements and warehouses kill cell service — the scanner keeps working anyway.

While you still have signal, open the scanner and tap “Sync for offline” to download the whole ticket list onto the phone
Now scan with no internet at all — valid, already-scanned, wrong-tier, refunded and void are all caught on the phone, same rules as online
When signal returns, queued scans upload and reconcile automatically; if two phones scanned the same ticket offline, the first wins and the second is flagged for review
Best practice: every door phone taps Sync for offline at the start of the night, and re-syncs after a refund or added tickets
Open scanner & sync →
5
Walk-ups

Sell to walk-ups with a door QR

For people who show up without a ticket, print one QR and tape it at the entrance. Walk-ups scan it with their own phone, land on your event page, buy a ticket, and get their QR emailed instantly — then your door scans them in like anyone else.

Find Print door QR on your event’s page (and on that event’s Day-of guide) — it prints a clean full-page QR with your event name
Set it up first: create a “Day of event” ticket type, usually $5–$10 above advance
Set your advance tiers’ Sales end to doors time, so once the show starts the door-price tier is the only one people can buy
Open my events →
6
Live

Watch the live dashboard

Prop a phone on the merch table or at the door and open the Live show dashboard — a big-number, dark screen you can read from across the room that refreshes itself every 30 seconds, no tapping.

At a glance: scanned (the headline), sold and % of capacity, remaining, pending orders, gross revenue, and your payout after fees
Plus cash on hand from your last door close and a live feed of the latest sales and scans
The Live show button turns on for event-day and after; anyone signed in for your account can open it, so your staff can watch too
Open my events →
7
Close out

Close the door at the end of the night

Close door is your end-of-night register close — a quick cash reconciliation so your books match the drawer.

Tickets scanned at close time are snapshotted for you automatically — no typing
You enter cash tickets sold at the door, expected cash, and the actual cash you counted
The variance calculates live as you type — green for a surplus, red for a shortfall — with a notes field to explain it
Close more than once per event for shift handoffs; nothing is flagged or audited — it’s your own record
Open my events →
That’s the whole night

Now run
your door.

Bookmark buzzhive.info/day-of-show on your phone before doors and every show-day tool is one calm tap away.

Open my dashboard →